Services

Get paid on time. Keep your customer

relationships protected.

Outsourced credit control for businesses that want the whole process looked after, from raising invoices and dealing with customer queries through to chasing payment and keeping track of what’s been paid.

Whether you need ongoing support, help recovering overdue money or the right tools to manage credit control yourself, there’s an option to suit where your business is now.

Debt collectors chase. Credit controllers prevent. INcharge is the step before it ever gets that far.

ONGOING CREDIT CONTROL

The right level of support for your business.

All plans include consistent credit control, customer query management and regular reporting, with invoicing and payment reconciliation included where required. The right package depends primarily on your invoice volume and the level of support your business needs.

BRONZE

For businesses raising up to 50 invoices a month that need consistent, professional credit control and better visibility over what's outstanding.

£550 p/m

What's included

  • Up to 50 invoices per month

  • Regular email and telephone follow-up

  • Monitoring of overdue invoices and payment promises

  • Query follow-up and escalation where needed

  • Monthly debtor reporting

  • Liaison with your bookkeeper or accountant where needed

SILVER

For businesses raising up to 100 invoices a month that need more frequent management of overdue invoices, customer queries and payment promises.

£1,000 p/m

Everything in Bronze, plus

  • Up to 100 invoices per month

  • Credit control tailored to your business and customer base

  • Proactive query management and resolution

  • Payment promises tracked and followed up

  • Fortnightly review of aged debt and priorities

  • Regular updates on issues requiring your input

GOLD

For businesses with higher invoice volumes or more complex requirements that need a tailored, hands on credit control service.

From £1,500 p/m

Everything in Silver, plus

  • Support for higher invoice volumes or more complex accounts

  • Strategic oversight of your credit control

  • Bespoke credit control processes for your business

  • Full written Credit Control Policy

  • Priority handling of complex issues and escalations

  • Weekly reporting

  • Monthly strategic review

*All monthly retainers are subject to a one-off onboarding fee of £350.

Not sure which level you need?
We’ll look at your invoice volume and current credit control position and recommend the right level of support.

Book a Cashflow Clarity Call

Already have a backlog of overdue invoices?
Where there is significant aged debt, unresolved queries or account issues to resolve, you may need a one-off Stabilisation phase before moving onto ongoing monthly support.

WHY INCHARGE

Credit control is not debt collection

They have different jobs. Credit control manages payment from the start, helping prevent overdue invoices from becoming serious debts in the first place.

DEBT COLLECTION

When payment has already broken down

  • Usually begins once an invoice is seriously overdue

  • Focused primarily on recovering an existing debt

  • May involve formal escalation or legal action

  • Used when normal credit control has been exhausted

INCHARGE CREDIT CONTROL

Managing the process before it reaches that point

✓ Invoices and customer queries managed proactively
✓ Consistent follow-up and payment promises tracked
✓ Professional communication that protects customer relationships
✓ Payments monitored and issues escalated when needed

More ways we can help

Not every business needs ongoing credit control. You might need help clearing an existing backlog, putting the right processes in place, or learning how to manage credit control confidently yourself.

  • A focused, time-bound intervention to recover money that’s already overdue.

    Ideal when overdue invoices have built up, follow up has slipped, or you simply need dedicated attention on getting the position back under control.

    Includes:

    • Structured follow up of overdue invoices

    • Investigation and resolution of outstanding queries

    • Professional communication with your customers

    • Payment plans agreed and monitored where appropriate

    • A documented Recovery Tracker showing actions, outcomes and next steps

  • Managing credit control in-house but know it could be better?

    A one-off expert review and action plan to help your team manage credit control confidently and consistently.

    Includes:

    • Full review of your current process and aged debt

    • Recorded strategy session with clear recommendations

    • Practical templates, scripts and workflow guidance

    • 30 days of follow up email support

  • For businesses with a smaller number of invoices each month that are managing their own credit control.

    Everything you need to manage it properly and consistently - before you're ready to hand it over.

    Includes:

    • Professional email and reminder templates

    • Credit control workflow guidance

    • Payment follow up scripts

    • Simple systems to help you stay consistent

Book a Cashflow Clarity Call