Services
Your invoices paid on time. Your customer
relationships protected.
INcharge Services is the outsourced credit control partner for UK SMEs who want want to understand their cashflow, without ever having to pick up the phone to a debt collector.
Debt collectors chase. Credit controllers prevent. INcharge is the step before it ever gets that far.
Choose your level of support
All plans include structured credit control, email and phone follow ups, query management, and regular reporting - tailored to your invoice volume.
BRONZE
£550 per month*
Stable, lower volume ledgers needing consistent, professional follow up.
What's included
Up to 50 invoices per month
Standard INcharge credit control structure
Monitoring of overdue balances
Monthly debtor reporting
Collaboration with your bookkeeper or accountant
SILVER
£1,000 per month*
Growing businesses needing active management and improved visibility
Everything in Bronze, plus
Up to 100 invoices per month
Enhanced credit control structure, tailored to your business
Proactive identification and resolution of queries
Fortnightly review of aged debt and priorities
Documented credit control processes
Optional 30-minute monthly review call
GOLD
from £1,500 per month*
Complex or high-volume businesses requiring strategic ledger leadership
Everything in Silver, plus
Strategic sales ledger leadership
Bespoke credit control framework
Full written Credit Control Policy
Priority support and escalation handling
Weekly reporting
Monthly 60-minute strategic debtors review call
Important note on ledger condition. Monthly pricing assumes the sales ledger is in a suitable condition for ongoing management. Where there is aged debt, unresolved queries, or misallocations, a one off Ledger Stabilisation phase may be required first.
*All monthly retainers are subject to a one-off onboarding fee of £350
WHY INCHARGE
Credit control is not debt collection
Many SME owners confuse the two - but they're fundamentally different services with different outcomes for your customer relationships.
Debt collection
When things have already gone wrong
✕ Reactive - triggered after payment fails
✕ Often no win, no fee - blended with recovery
✕ Transactional relationship with your customer
✕ Risk of reputational damage
✕ You're already in a difficult position
INcharge credit control
Before it ever becomes a problem
✓ Proactive - structured follow up from day one
✓ Fixed monthly retainer - no hidden fees
✓ Preserves your customer relationships
✓ Professional, calm communication under your brand
✓ Cashflow becomes predictable, not stressful
OTHER SERVICES
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A focused, time bound intervention to unlock cash that's already owed. Ideal where aged debt has built up and follow up has slipped.
Includes
Structured recovery of overdue invoices
Resolution of outstanding queries
Professional communication with customers
Agreed and monitored payment plans where required
Documented recovery tracker for ongoing use
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For businesses with a smaller number of invoices a month who are managing their own ledger. Everything you need to do it properly - before you're ready to hand it over.
Includes
Professional email and reminder templates
Credit control workflow guidance
Query tracking tools
Payment follow up scripts
Simple systems to stay consistent
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Managing credit control in-house but know it could be better? A one off expert review and action plan so your team can manage the ledger confidently.
Includes
Full review of your current process and aged debt
Recorded strategy session with recommendations
Practical templates, scripts and workflow guidance
30 days of follow up email support